Terms and Conditions

INFORMATION ABOUT US AND OUR WEBSITE

This website is owned and operated by ExtremophileGear Limited: a limited company registered in England and Wales with company registration number 10800158. Our principal activity is the design and retail of outdoor equipment.

These terms and conditions constitute an agreement with you and ExtremophileGear Limited. By using this website and making purchases from ExtremophileGear Limited you agree to these terms and conditions. ExtremophileGear Limited may change these terms at any time. Please review these terms often to ensure you are aware of any changes made by ExtremophileGear Limited. If you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

If you have a concern about our terms and conditions our phone number is 01223 911117 between 9.00 am and 5.00pm Monday to Friday. Alternatively, you can email ExtremophileGear Limited at support@exotogg.com or write to: ExtremophileGear Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Complaints

If you have a complaint please email us at support@exotogg.com; phone us on 01223 911117 (9am to 5pm, Monday to Friday) or write to ExtremophileGear Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ,

As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post or email, we will reply by email. If you contact us by phone we aim to be able to resolve the issue immediately. If we need a little time to investigate the matter, then we will respond no later than the following working day.

If we are unable to resolve your dispute and you were sold your product online or by other electronic means and you are within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

Liability

Climbing, mountaineering, trekking, caving, motorcycling, paragliding, essentially all adventurous sports and associated activities, are dangerous and potentially deadly. It is the individuals’ own responsibility to fully accept all risks, damages, injury or death which may result from such activities. Evaluate your experience honestly before you put your life in danger and always seek qualified instruction. If in any doubt, don’t do the activity.

ExtremophileGear Limited does not seek to limit or exclude liability for death or personal injury arising from their negligence.

Copyright

Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to ExtremophileGear Limited, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of ExtremophileGear Limited.

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SALE OF GOODS

ExtremophileGear Limited is subject to compliance with: The Electronic Commerce (EC Directive) Regulations 2002; The Consumer Contracts Regulations June 2014; The Supply of Goods and Services Act 1982; The Consumer Protection Act 1987.

Pricing

All prices are shown in Pound Sterling and include UK VAT at 20% unless stated otherwise. All prices are subject to change without prior notice. Prices in Euro and US Dollars are approximate and for guidance only. All transactions will be completed in GBP.

Payment Methods

We accept payments from the following cards: Visa Credit and Debit, MasterCard, Maestro, American Express, and PayPal. Your account is charged immediately on placing an order.

Security

When you are ready to purchase your goods you will be transferred to our payment pages.  Only now will you be asked to enter your payment details. Credit card information is transferred by secure AES-256 bit SSL encryption via either Stripe or PayPal. If your card is registered with your bank for advanced fraud checking features such as Verified by Visa, MasterCard SecureCode and Address Verification Service (AVS) you will be asked to provide additional security details. You can confirm the secure connection by checking that the web address (URL) starts with ‘https://’.

Confirmation of Order

When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in the English language.

Cancellation Policy

You have an unconditional right to cancel your order within 14 working days of receiving your order. You must provide ExtremophileGear Limited with written notice of cancellation in a durable medium and you must return at your own cost all goods in the state in which they were received by you. If we have already processed your payment, we will refund you in full within 30 days of cancellation.

Delivery 

Our aim is to despatch goods as quickly as possible; this will be the same day if the order is received before 2 pm and items are in stock. After this time if we can process the order that day we will; if this is not possible it will go out the following working day. Your account is charged immediately on placing an order. Any amendments to the original order need to be confirmed in writing however once your order has been processed by our warehouse we are unable to alter or amend an order and ask that you wait for it to arrive with you before contacting us to arrange a return.  All quoted delivery times are estimates only unless you have paid for a guaranteed service and placed your order in time for next day despatch.

In the unlikely event that your order hasn’t arrived within two weeks and we have not contacted you please feel free to contact us and ask what we are doing.

Delivery: Rest of the World

Deliveries to countries outside the EU may incur customs duty on delivery. This charge will depend on the country and you should enquire locally for more information. These countries will also have UK sales tax deducted from the sale.

Return of Goods Policy/Refunds

Changed your mind? Not quite what you were looking for? No problem; we are happy to accept returns of goods for refund or exchange (stock permitting).  Goods should be returned within 30 days of receipt.  All returned items must be unused and in their original packaging: we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original delivery note. In all cases, we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods; all return postage costs are the customer’s responsibility unless otherwise stated.

If you believe your goods to be faulty; incorrectly described; not fit for purpose or if the wrong item has been despatched, please contact us prior to returning the item.  We can then arrange for the goods to be returned to us at our expense and an exchange or full refund of the original price paid.

When returning an item, always ask for a Proof of Posting.  We are not liable for any returns that are lost or delayed in the post back to us. At our absolute discretion, we may issue an exchange or refund for an item that has gone missing if the customer can provide proof of posting/signed for delivery.

Please note, we can only refund the card used in the original sale. It is entirely up to the customer’s card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take up to 30 days for the funds to get credited to the cardholder’s account depending on the card issuing bank.

International Warranty (Products Sold Outside the UK)

We double-check all of our products that are due to be sent around the world to ensure that they are in perfect condition when they leave the warehouse but we are aware that things can go wrong.  We will always stand by our products and if they are faulty we will always repair/replace them; however, you must cover the cost of returning the faulty product to us. This may seem harsh but we currently only have a UK office and we simply cannot offer the same level of after sales service to non-UK customers as we can UK customers.

Product Availability

We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund.

Website Images and Colour Reproduction

We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.

Website Content

The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.

In no event will ExtremophileGear Limited be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site, or the server that makes it available, is free of viruses or bugs.

Throughout the Exotogg Web site, you will find links to third party websites. Please note that ExtremophileGear is not responsible for the privacy policies or content of third party sites.

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